Plan Before You Stay
The health, safety and wellbeing of our holiday home owners, guests, team members and the wider community is always our number one priority and to keep everyone as safe as possible we have introduced a number of additional hygiene and safety measures which you’ll see in place when you arrive on park.
Here are some of the measures you can expect to see during your stay on park.
BEFORE YOU ARRIVE
Check our Website
Check out our website for all the latest information
Any Symptoms?
Should you start displaying any of the symptoms associated with COVID - 19 please do not travel to the park.
For a list of symptoms please check the NHS website
While On ParK
Access
On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.
Hand Sanitiser
Hand Sanitiser stations will be available in public areas across the park, near entrances and exits.
Enhanced Hygiene
Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.
Social Distancing
Updated 28/01/2022
Please be mindful of social distancing while on park, for the safety of other holiday home owners, guests and team members.
Signage
New signage has been placed around the park as a reminder of the safety measures and instructions to follow.
Face Coverings
Updated 30/05/22
The wearing of face masks is no longer a legally required in Wales.
However if you still wish to wear a face covering while in our indoor areas of the park, you are more than welcome to do so.
Screens
Safety screens have been installed across the park including to our reception and service counters. In order to keep our customers and team members safe.
We ask all of our holiday home owners, guest and team members to adhere to a number of key points to maximise safety on our park.
We’d like to ask all our owners and guests to please not travel if you or a member of your household are feeling unwell or are displaying any of the Coronavirus symptoms or have been asked to self isolate or quarantine.
If you or any of your party develops symptoms or suspect they may have Coronavirus whilst staying in your holiday home on park, please let your park team know. We kindly ask you to return to your primary residence as soon as safe to do so in line with the Government guidelines.
Reception SERVICES
Reception service will be available.
We will be able to assist you with most enquiries by calling 01745 832 112 or emailing opteam@sfparks.co.uk so If you can, please call or email us and avoid visiting the reception.
If you do need to visit reception, please get in touch to arrange an appointment. We will be operating a one person at a time policy.
Social Distancing
Where possible, we’ll provide visible markers to help you adhere to social distancing guidelines when using any of our facilities on park
When you are in your holiday home accommodation we ask you to comply with the guidelines about the number and groups of people you can mix with
When you are out and about on park please follow government guidelines about social distancing and maximum group sizes
Adhere to all current Welsh government social distancing guidelines.
Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.
Enhanced Hygiene
As well as asking our owners and holidaymakers to continue to adhere to current government guidance regarding maintaining general hygiene standards. We’ll also be implementing a number of enhanced hygiene measures on our park
Frequent deep cleaning and disinfecting of high footfall areas, communal areas and surfaces
Enhanced cleaning measures of accommodation
Providing PPE for our team members
Introduction of pop up hand sanitiser stations will be available in public areas near entrances and exits.
We will have a dedicated cleaning team focused on all public areas on the park.
There will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles, bathroom fittings).
ESSENTIAL SERVICES AND MAINTENANCE
I have a private contractor due to arrive on park, how do I register them to arrive?
Please call your park team to make them aware you have a contractor due to arrive and they can ensure we have the correct documentation and take a record of their arrival at the park.
Private Letting owners
We are working hard to implement safety measures and operating practices and private letting must also adhere to this.
Please follow the link to let us know that you plan to privately sublet your holiday home so we can send you further information.
Contactless Payment
We accept card and contactless payment only.
On Park Facilities
ALL of our on-park facilities have reopened in line with current Government regulations
The Clubhouse – Now open!
Jakes – Now open – join us today!
Fish and Chip Shop – Open
Arcade – Open
Shop – Open
Outdoor Play Areas & Footballs Cage – Open
Laundry – Open
The Pool – Open – book today!
Soft Play Area – Open
